EMMY'S BRIDAL | Events

Corona Virus Temporary Closure Frequently Asked Questions:

When will Emmy’s Bridal re-open? May 12

I had a dress pinned for alterations before you closed, when will it be ready? Our talented alteration specialists are working from home to complete alterations pinned before the shutdown. They will be pressed and ready when we open. All alterations pinned prior to closing are complete.

Can my last couple of bridesmaids make their deposits so my whole order can be placed? Yes! We have been answering emails to info@emmysbridal.com and facebook messages daily during the week. Please message us and we’ll call you to make the arrangements to get your dresses ordered. This option remains for those who would rather not come to the sore after we reopen.

Can I schedule an alteration appointment? phone lines will be open 10-12 on May 11 and regular store hours beginning May 12.

My Wedding in in summer/early fall and I still need a wedding gown. Can I make a private shopping appointment? Yes, after May 12. Appointments are required and will be conducted in the safest manner possible. We maintain a beautiful selection of gowns that will be available for immediate purchase when we re-open. It will be our priority to make sure any bride who wants our help in “saying yes to her dress” will get it when we open our doors again.

Can I get a refund for my_______? Unfortunately, no. As stated clearly in our front desk signage and in our sales contracts that all customers sign: All sales are final, No refunds or exchanges, and Emmy’s Bridal cannot accept responsibility for cancelled events. We, like you, remain hopeful that weddings and proms during this unprecedented time will either happen as planned in May or be rescheduled rather than cancelled. We will work hard to ensure our customers have their dresses when these events eventually take place.

Can I come back later for alterations if I pick up my dress? Yes! If you feel better having your dress with you at your home, we want you to have it. We will allow dresses released to customer while we are closed to come back for alterations later, closer to original or rescheduled wedding dates. PLEASE CALL 419-628-7555 to schedule your alteration appointment as needed. Keep in mind, you are responsible for the safe keeping of your garment. Emmy’s cannot be responsible for any damage done while the dress is out of the store.

Re-opening May 12

In order to try to ensure a safe workplace for our employees and a safe shopping experience for our guests, the following store policies will be in effect for the time being.

APPOINTMENTS ARE REQUIRED for any visit to Emmy’s Bridal. If you wish to pick-up merchandise, shop, or place an order, PLEASE CALL 419-628-7555 TO MAKE AN APPOINTMENT. This will allow us to prepare for your visit to keep your in store time minimized and to avoid exceeding the recommended number of guests in the store at any one time.

Every effort will be made to accommodate appointments when requested. Please understand we may need to ask for time adjustments as necessary to avoid overcrowding. We may be unable to serve you if you arrive without an appointment, please call ahead.

The store will be cleaned daily with high touch points (door handles, pin pads, etc.) cleaned multiple times a day.

Please limit the number of people in your shopping group. We ask that your entourage not exceed 4 total people. The exception being a bridesmaid group coming in to place an order. In that case, please be honest with us about the number of people you will have with you so we can give your group its’ own area to work in.

When possible, we will ask that a member of the same household as the shopper be the one helping a shopper in and out of dresses. This will help our stylists to maintain social distance. A stylist will be a part of every appointment to answer questions, offer suggestions and move merchandise as needed.

NO CHILDREN in the store at this time unless it is a flower girl, ring bearer or First Communion shopper. Children tend to want to move about the store and mix with other shoppers. For their health and safety, please make other arrangements for your kids, for now.

If, on the day of your appointment, you are feeling sick, PLEASE STAY HOME. We will welcome you into the store when you are feeling better.

Our staff will adhere to State of Ohio guidelines with regard to daily cleaning, temperature checks and mask usage. Guests may wear masks if they prefer. Brides will not be asked to wear a mask while shopping. Alteration customers may be asked to wear a mask due to the proximity of the seamstress doing the fitting.